urus88a Privacy Policy

This Privacy Policy applies to all personal data collected and processed by urus88a ("we", "us", "our", "the Platform") in connection with the operation of the online gaming platform accessible at urus88a.club and its associated subdomains and mobile-optimised interfaces.

urus88a acts as the data controller in respect of all personal data collected from Members and visitors to the Platform. "Personal data" means any information that identifies or can reasonably be used to identify a natural person, including but not limited to name, email address, telephone number, financial account details, and device identifiers.

By registering as a Member of urus88a or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you should cease using the Platform immediately and contact us to request account closure.

This Policy should be read in conjunction with the urus88a Terms & Conditions, which govern the overall contractual relationship between you and urus88a.

urus88a collects personal data from Members and visitors through a number of channels. The categories of data we collect include:

• Registration Data: Full legal name, date of birth, residential address, nationality, email address, and mobile phone number provided at the point of account creation.
• Identity Verification (KYC) Data: Copies of government-issued photo identification (e.g., Malaysian MyKad or passport), proof of address documents, and in certain circumstances, a selfie photograph for liveness verification purposes.
• Financial Data: Bank account numbers, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost), deposit and withdrawal transaction records, and payment instrument details. Note: full payment card numbers are not stored on urus88a systems; card processing is handled by PCI-DSS compliant payment gateway providers.
• Transaction & Gaming Data: Records of all wagers placed, games played, bonus claims, and account balance movements.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited within the Platform, and referral URLs.
• Communications Data: Records of your interactions with urus88a customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-imposed limits, cooling-off requests, self-exclusion elections, and any problem gambling declarations made by the Member.

urus88a does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account.

urus88a uses the personal data it collects for the following purposes:

• Account Management: To create, verify, maintain, and administer your urus88a member account, including processing deposits and withdrawals in Malaysian Ringgit (MYR).
• KYC & Regulatory Compliance: To verify your identity and age (21+), satisfy anti-money laundering (AML) obligations, and comply with applicable licensing conditions imposed by the international gaming authority under which urus88a operates.
• Platform Operation: To provide access to live casino games, slots, sportsbook betting, and other Platform features; to process wagers; and to settle winnings accurately.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the urus88a Terms & Conditions.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour and to administer self-imposed limits, cooling-off periods, and self-exclusion elections.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Marketing Communications: Where you have given explicit consent or where permitted under applicable law, to send you personalised promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw marketing consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve Platform performance, user experience, and game offerings.
• Legal Obligations: To comply with any court order, regulatory instruction, or legal obligation applicable to urus88a in the jurisdictions in which it operates.

urus88a processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Member Agreement (Terms & Conditions), including account creation, transaction processing, and game access.
• Legal Obligation: Processing required to comply with applicable AML regulations, KYC requirements, gaming licence conditions, and other statutory obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies, where your explicit consent has been obtained. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The urus88a Platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate core Platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data.

The categories of cookies used by urus88a include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing core Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display options.
• Analytics Cookies: Used to collect aggregated, anonymised data on how visitors interact with the Platform, including pages visited and session duration. This data is used solely to improve Platform performance and user experience.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the urus88a Platform, including the ability to log in and place wagers.

urus88a does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment Processors: Banks, FPX operators, and e-wallet providers (including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, and Boost) for the purpose of processing your deposits and withdrawals. These providers receive only the data necessary to execute the relevant transaction.
• Game Providers: Certified gaming software suppliers (including but not limited to Evolution Gaming, Pragmatic Play, PG Soft, and Microgaming) who require limited technical data to deliver game content within the Platform.
• KYC & Fraud Prevention Services: Identity verification and anti-fraud technology providers who assist urus88a in meeting its regulatory obligations.
• Regulatory Authorities: Gaming licensing authorities, financial intelligence units, law enforcement agencies, and courts, where urus88a is required by law to disclose your data.
• IT & Infrastructure Providers: Cloud hosting, data centre, and cybersecurity service providers who process data on urus88a's behalf under binding data processing agreements.

All third-party service providers engaged by urus88a are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than the provision of their contracted services to urus88a.

Given the global nature of internet infrastructure and cloud computing, your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, urus88a takes appropriate safeguards to ensure that your personal data receives a level of protection consistent with applicable data protection standards, including the use of standard contractual clauses or equivalent transfer mechanisms with the recipient entity.

By using the urus88a Platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Malaysia for the purposes described in this Privacy Policy.

urus88a retains your personal data for as long as your account remains active and for such additional periods as are required or permitted by applicable law and our licensing obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of seven (7) years following the date of the transaction.
• Customer support communications are retained for a minimum of three (3) years following the close of the relevant support interaction.
• Analytics and technical log data is retained in anonymised form for up to two (2) years.

Where personal data is no longer required for any lawful purpose, urus88a will securely delete or anonymise such data using industry-standard methods.

urus88a implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the urus88a Platform.
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest using industry-standard cryptographic algorithms.
• Role-based access controls ensuring that only authorised urus88a personnel with a legitimate operational need can access personal data.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Intrusion detection systems and continuous security monitoring of Platform environments.
• Mandatory security training for all urus88a staff with access to personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, urus88a will notify affected Members without undue delay and will take all reasonable steps to contain and remediate the breach.

Subject to applicable law, you have the following rights in respect of your personal data held by urus88a:

• Right of Access: To request a copy of the personal data urus88a holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where it is no longer required for a lawful purpose, subject to our legal retention obligations.
• Right to Restriction: To request that we restrict processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: To withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact urus88a Member Support via live chat or by emailing [email protected]. We will respond to all verified requests within 30 days.

The urus88a Platform is strictly intended for persons aged 21 years and above. urus88a does not knowingly collect, process, or retain personal data from persons under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has registered on the Platform, please contact urus88a support immediately at [email protected]. We will investigate and, if confirmed, close the account and permanently delete all associated personal data without undue delay.

urus88a may send you promotional communications including bonus offers, new game announcements, and Platform updates by email or SMS where you have provided your consent at registration or via your account communication settings. You may opt out of marketing communications at any time by updating your communication preferences within the member portal, or by contacting urus88a support. Opting out of marketing communications does not affect your receipt of transactional or service-related communications (such as withdrawal confirmations and account security alerts), which are sent as a necessary part of the member account service.

urus88a reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or Platform operations. Where a material change is made, we will notify registered Members via email to their registered address or via a prominent notice on the Platform prior to the change taking effect. The current version of this Privacy Policy is always accessible at urus88a.club/privacy-policy. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by urus88a, please contact us via:

• Live Chat: Available 24/7 within the urus88a member portal after login.
• Email: [email protected]

urus88a will acknowledge all privacy-related enquiries within 5 business days and will endeavour to resolve them within 30 days. Where you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority or gaming regulator in your jurisdiction.